herta Platform Privacy Notice
This page describes what we collect when you use herta and how we keep that data protected. We at herta take your privacy seriously and are committed to transparent data handling practices across all regions where we operate—Jakarta, Surabaya, Bandung, Medan, Semarang, and beyond.
When you create an account on herta, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer, or participate in our slot games, live-dealer tables, and sportsbook markets, we collect certain personal information. This notice explains what data we collect, how we use it, who we share it with, and what rights you have over your information.
Our privacy practices comply with applicable data protection laws in the jurisdictions where we operate. If you have questions about how we handle your data, contact our support team during business hours. We respond to all privacy inquiries within a standard timeframe.
What Data We Collect on herta
Account Registration Information
When you register on herta, we collect your full name, date of birth, email address, phone number, and residential address. We require this information to verify your identity and comply with anti-money-laundering regulations. We also collect your username and password, which you create during registration. Your password is encrypted and stored securely; we never store it in plain text.
Identity and Verification Documents
Before your first withdrawal, we require identity verification. We collect scans or photographs of your government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We store these documents securely and use them only for verification purposes. Once verification is complete, we retain these documents for compliance and dispute resolution, subject to applicable data retention laws.
Payment and Transaction Data
We collect information about your deposits and withdrawals, including the payment method used, transaction amount, date, and time. We do not store your full payment card details or bank account numbers; instead, we store only the last four digits and payment method type for your reference. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle the actual payment processing and retain their own records according to their privacy policies.
Our herta Game Activity Logs
We collect data about your gameplay on herta—which games you play, how long you play, your session history, and your account balance changes. This data helps us detect fraud, resolve disputes, and improve our service. We retain game activity logs for at least six months and longer if required by law.
Device and Access Information
We collect information about the devices you use to access herta, including device type, operating system, browser type, and IP address. We use this information to detect unauthorized access, prevent fraud, and improve our platform's compatibility. We also collect information about your location based on your IP address; this helps us verify that you are accessing herta from a jurisdiction where our services are permitted.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to remember your login preferences, track your session activity, and analyze how you use herta. Cookies are small files stored on your device that help us recognize you when you return. You can disable cookies in your browser settings, but this may limit your ability to use certain herta features. We do not use cookies to track you across other websites.
Our herta Data Use and Protection Practices
How We Use Your Data
We use your personal data for the following purposes: to create and manage your herta account, process your deposits and withdrawals, verify your identity, detect and prevent fraud, comply with legal and regulatory requirements, resolve disputes, and improve our platform. We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties.
Third-Party Processors and Data Sharing
We share your data with third-party service providers who help us operate herta, including payment processors, identity verification services, and customer support platforms. These processors are contractually obligated to protect your data and use it only for the purposes we specify. We may also share your data with law enforcement or regulatory authorities if required by law or if we believe it is necessary to protect our platform or users.
Data Storage and Security
We store your data on secure servers protected by encryption, firewalls, and access controls. Our servers may be located outside your jurisdiction; by using herta, you consent to your data being transferred to and stored in other countries. We implement industry-standard security practices to protect your data from unauthorized access, alteration, or disclosure. However, no security system is completely impenetrable; we cannot guarantee absolute security.
We at herta are committed to protecting your personal data and operating with transparency about how we collect, use, and store it. Your privacy is a core part of our service.
Your Rights and Data Access
You have the right to access, correct, or delete your personal data held by herta. You may also request a copy of your data in a portable format. To exercise these rights, contact our support team with your account email and a clear description of your request. We will respond within a standard timeframe. If you believe we have mishandled your data, you may file a complaint with the relevant data protection authority in your jurisdiction.
Data Retention
We retain your personal data for as long as your account is active and for a reasonable period afterward to comply with legal obligations and resolve disputes. Account registration data is retained for at least three years after account closure. Game activity logs are retained for at least six months. Payment records are retained for at least seven years to comply with financial regulations. If you request account deletion, we will remove your data subject to legal retention requirements.
Changes to This Privacy Notice
We may update this privacy notice at any time. Changes take effect when we publish them on this page. Your continued use of herta after such changes constitutes your acceptance of the updated notice. We encourage you to review this notice periodically to stay informed of any updates.
Contact Us About Privacy
If you have questions about our privacy practices, wish to exercise your data rights, or believe we have violated your privacy, contact our support team via email or live chat during business hours. We are available during standard business windows, adjusted for regional banking holidays around Idul Fitri, Idul Adha, Imlek, and Nyepi. We respond to all privacy inquiries within a standard timeframe and take all concerns seriously.